1jgame Privacy Policy

1. Who We Are

This Privacy Policy is issued by the operator of the 1jgame platform, accessible at 1jgame.app (referred to throughout this document as "1jgame", "we", "us", or "our"). 1jgame is an internationally licensed online gaming platform providing sports betting, live casino, video slots, and instant games to eligible players, with a specific focus on the Pakistani market and PKR-denominated transactions.

For the purposes of data protection law, 1jgame acts as the data controller in respect of personal information collected from players registered on the platform. This means we determine the purposes for which, and the means by which , your personal data is processed.

If you have any questions about this Privacy Policy or how 1jgame handles your personal data, please contact our support team at [email protected] at any time. We aim to respond to all privacy-related queries within two business days.

2. Data We Collect

1jgame collects the following categories of personal data from players. We collect only what is necessary for the purposes described in Section 4 of this Policy.

2.1 Identity Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify the 21+ age requirement);
• National identity card number or passport number, where provided for verification purposes;
• Scanned or photographed copies of verification documents, where submitted.

2.2 Contact Data

• Email address registered to your 1jgame account;
• Mobile phone number, where provided;
• Residential address, including city (e.g. Karachi, Lahore, Islamabad, Faisalabad) and postal code.

2.3 Financial Data

• JazzCash or EasyPaisa wallet identifiers used for deposits and withdrawals;
• Bank account details (HBL, UBL, Meezan Bank) where used for transactions;
• Transaction history including deposit amounts, withdrawal amounts, and dates — all denominated in PKR;
• Bonus and wagering activity records.

2.4 Technical Data

• IP address at the time of registration and subsequent logins;
• Device type, operating system, and browser version;
• Session timestamps and duration;
• Geolocation data derived from IP address (country and city level only — not precise GPS location).

2.5 Gaming Activity Data

• Complete betting and gaming history across all 1jgame products (cricket betting, slots, Hi-Lo, Bingo Adventure, live casino);
• Stake amounts, game outcomes, and account balance changes;
• Responsible gaming settings applied to your account, including any self-imposed deposit limits or cooling-off periods.

2.6 Communications Data

• Records of all communications between you and the 1jgame support team, including live chat transcripts and email correspondence;
• Feedback, complaints, and dispute records.

3. How We Collect Your Data

1jgame collects personal data through the following channels:

3.1 Direct Collection

Information you provide directly when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or update your account profile. This is the primary source of identity, contact, and financial data.

3.2 Automated Collection

Technical data is collected automatically as you interact with the 1jgame platform. This includes server logs that record your IP address, device information, and session activity. This data is collected using standard web server logging and, where applicable, cookies and similar technologies (see Section 7).

3.3 Third-Party Sources

In limited circumstances, 1jgame may receive data about you from third parties, including:

• Payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) confirming the status of transactions;
• Identity verification service providers who assist in confirming the authenticity of documents submitted during the KYC (Know Your Customer) process;
• Fraud detection and anti-money laundering screening services.

In all cases, 1jgame ensures that data received from third-party sources is handled with the same standard of care as data collected directly from players.

4. Why We Use Your Data

The following table sets out the specific purposes for which 1jgame processes your personal data, together with the corresponding data categories used for each purpose.

1jgame does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated screening flags an account (for example, during fraud detection), a member of the 1jgame compliance team reviews the flag before any action is taken against the account.

5. Legal Basis for Processing

1jgame processes your personal data on one or more of the following legal bases:

• Contract performance: Processing is necessary to register your account, process your PKR transactions, and deliver gaming services — i.e. to perform the contract between you and 1jgame;
• Legal obligation: Processing is required to comply with applicable anti-money laundering regulations, age verification requirements, and regulatory reporting obligations under our international gaming licence;
• Legitimate interests: Processing is necessary for 1jgame's legitimate interests in preventing fraud, maintaining platform security, improving services, and managing responsible gaming obligations, where those interests are not overridden by your own rights and interests;
• Consent: Where we rely on your consent — for example, to send promotional communications — you may withdraw that consent at any time by updating your notification preferences in account settings or contacting [email protected].

6. Sharing Your Data

1jgame does not sell your personal data. We share data only in the following limited circumstances:

6.1 Service Providers

We engage trusted third-party service providers to assist in operating the 1jgame platform. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), identity verification providers, IT infrastructure and hosting providers, and customer support tooling vendors. Each provider receives only the data necessary for their specific function and is bound by a data processing agreement requiring them to protect your data.

6.2 Regulatory and Legal Authorities

1jgame may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 1jgame, its players, or the public.

6.3 Anti-Fraud and AML Networks

Where required by applicable anti-money laundering regulations or our gaming licence conditions, 1jgame may share relevant player data with licensed fraud prevention and AML screening services. Such sharing is conducted strictly within the bounds of applicable data protection law.

6.4 Business Transfers

In the event that 1jgame undergoes a merger, acquisition, or transfer of all or substantially all of its assets, player data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified through their registered contact method prior to any such transfer, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

7. Cookies & Tracking Technologies

1jgame uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on the 1jgame platform:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your 1jgame account. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience on the 1jgame platform.
• Analytics cookies: Collect aggregated, anonymised data about how players use the platform — which pages are visited most frequently, where players drop off, and how features are used. This data is used solely to improve 1jgame's services and is never linked back to individual player identities.
• Security cookies: Used to detect and prevent fraudulent activity, including automated bot access and account takeover attempts.

You can manage cookie preferences through your browser settings. Blocking strictly necessary cookies will affect your ability to log in and use the platform. Blocking other cookie categories will not prevent you from using 1jgame but may reduce the personalisation of your experience.

8. Data Retention

1jgame retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, or reporting requirements. The following general retention periods apply:

• Active account data: Retained for the lifetime of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping obligations;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• Identity verification documents: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later;
• Customer support communications: Retained for three (3) years from the date of the communication, or longer where the communication relates to an ongoing dispute;
• Technical and session log data: Retained for up to twelve (12) months, after which it is anonymised or deleted.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual player.

9. Security Measures

1jgame implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/HTTPS encryption for all data transmitted between your device and the 1jgame platform;
• Encryption of sensitive data fields (including passwords and financial identifiers) stored in our databases;
• Role-based access controls ensuring that only personnel with a legitimate operational need can access identifiable player records;
• Regular internal and external security audits and penetration testing;
• Multi-factor authentication requirements for administrative access to player data systems;
• Automated intrusion detection and rate-limiting systems to identify and block malicious access attempts;
• Staff training on data protection obligations and secure data handling procedures.

While 1jgame takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are also responsible for maintaining the security of your own account credentials. If you suspect your 1jgame account has been compromised, please contact [email protected] immediately.

10. Your Rights

As a 1jgame player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and a description of your request.

• Right of access: You may request a copy of all personal data that 1jgame holds about you. We will provide this within thirty (30) days of a verified request;
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under applicable AML and gaming regulations;
• Right to restriction: You may request that we restrict the processing of your data in certain circumstances, for example while a dispute about the accuracy of the data is being resolved;
• Right to data portability: You may request that we provide your personal data in a structured, machine-readable format, or transfer it directly to another data controller where technically feasible;
• Right to object: You may object to processing carried out on the basis of legitimate interests. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

1jgame will respond to all verified data rights requests within thirty (30) days. In complex cases, we may extend this period by a further sixty (60) days, and we will notify you of any such extension within the initial thirty-day window.

11. Children's Privacy

The 1jgame platform is strictly intended for users aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will immediately close the associated account, delete all personal data collected in connection with it, and void any associated balances or winnings.

If you believe that a minor has registered an account on the 1jgame platform, please notify us immediately at [email protected] so that we can take appropriate action without delay.

12. Third-Party Links

The 1jgame platform may contain references or links to third-party websites or services, including payment gateway landing pages operated by JazzCash, EasyPaisa, or partner banks. This Privacy Policy applies solely to data collected and processed by 1jgame itself. Once you navigate away from the 1jgame platform to a third-party site or service, that entity's own privacy policy governs the handling of your data.

1jgame is not responsible for the privacy practices of any third-party site and encourages players to review the privacy policies of any external services they interact with in connection with their 1jgame account.

13. Updates to This Privacy Policy

1jgame reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify active players through their registered contact method and/or by displaying a prominent notice on the platform prior to the changes taking effect. The "Last Updated" date at the top of this page reflects the most recent revision.

Your continued use of the 1jgame platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised policy, you should cease using the platform and may request account closure in accordance with the Terms & Conditions, available at 1jgame.app/terms-conditions.

We recommend reviewing this Privacy Policy periodically so that you are always aware of how your data is being handled. Previous versions of this policy are available upon request from our support team.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 1jgame holds about you, please contact our dedicated privacy support team using the details below:

• Email: [email protected]
• Subject line for data requests: "Data Rights Request" or "Privacy Query"
• Support availability: 24 hours a day, 7 days a week
• Response target: Within 2 business days for general privacy queries; within 30 days for formal data rights requests

The email address above is provided as plain text only and is not a clickable link. Please copy the address and use it from your preferred email application. This Privacy Policy was last reviewed and updated in January 2026 and supersedes all prior versions.